Privacy Policy
Pixton Woodlands Ltd, trading as Pixton Potted, is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website and engage with our services.
1. Who We Are
Pixton Woodlands Ltd (referred to as "we", "us", or "our" in this policy) is a company based in the UK, specializing in selling trees and shrubs through this website and at www.pixtonwoodlands.com. This website and our mail order business operates under the trading name Pixton Potted.
2. What Personal Data We Collect
When you interact with us through our website, we may collect the following types of personal data:
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Contact Information: Name, email address, postal address, phone number.
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Payment Information: For purchases made through our website, we collect payment details via Stripe (see third-party services below).
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Technical Data: IP address, browser type and version, time zone settings, and details of your visits to our website, including traffic data and other communication data.
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Marketing Preferences: If you subscribe to our newsletter or opt-in for offers, we will collect your email address and preferences.
3. How We Collect Your Data
We collect your personal data in the following ways:
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Direct Interactions: When you purchase products, create an account, sign up for our newsletter, or contact us.
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Automated Technologies: As you use our website, we may automatically collect technical data through cookies or similar technologies.
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Third Parties: We may receive personal data about you from third-party service providers, including payment processors like Stripe.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
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Processing Orders: To process and deliver your purchases, including managing payments and sending order updates.
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Customer Service: To respond to queries or requests you make via our website or email.
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Marketing: To send you newsletters, offers, and updates if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in the email.
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Website Improvements: To monitor and improve our website and ensure it meets your needs.
We use third-party service providers to support our website and business operations:
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Wix: This website is hosted on Wix, which provides us with the online platform to sell our products. Wix stores your data on secure servers protected by encryption.
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Stripe: We use Stripe to process payments. Stripe collects payment details directly, and we do not store your full payment card information. Stripe complies with PCI-DSS standards and ensures that your payment data is secure.
Both Wix and Stripe are compliant with GDPR and have their own privacy policies, which we encourage you to review.
5. Third-Party Services
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal or reporting requirements. If you opt-out of marketing communications, we will stop using your data for marketing but may retain it for other lawful purposes.
6. Data Retention
Under the UK GDPR, you have several rights regarding your personal data:
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Access: You can request access to the personal data we hold about you.
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Correction: You can request correction of any incorrect or incomplete data.
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Erasure: You can request the deletion of your data where there is no legal reason for us to retain it.
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Object: You have the right to object to the processing of your personal data, including for marketing purposes.
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To exercise any of these rights, please contact us at trees@pixtonwoodlands.co.uk.
7. Your Rights
We are committed to ensuring your personal data is secure. We use a variety of technical and organizational measures to protect your data from unauthorized access, disclosure, or loss.
8. Data Security
Our website uses cookies to enhance user experience and gather analytical data about how the website is used. You can set your browser to refuse cookies, but some features of the website may not work properly as a result. For more information, please see our Cookie Policy.
9. Cookies
Our website uses cookies to enhance user experience and gather analytical data about how the website is used. You can set your browser to refuse cookies, but some features of the website may not work properly as a result. For more information, please see our Cookie Policy.
10. Changes to This Policy
If you have any questions about this privacy policy or how we handle your personal data, please contact us at:
Pixton Woodlands Ltd
Email: trees@pixtonwoodlands.co.uk
Address: Pixton Woodlands Ltd, South Molton Road, Bampton, Tiverton, Devon, EX16 9HU
